HILEY USA offers free shipping on all e-scooter orders within the contiguous United States. Unfortunately, we are unable to ship to Puerto Rico, Guam, Alaska, or Hawaii, and we do not deliver to PO Boxes or APOs. All deliveries are fulfilled by FedEx Ground and are subject to their operational schedules.

Orders placed on our website typically ship within 1-2 business days. Once your order is picked up by FedEx Ground or UPS, we'll send you a shipment notification along with your tracking number.

Delivery time to your address usually takes 2-6 business days, depending on your location. All delivery estimates are approximate.

For detailed delivery timeframes, you can check:

• FedEx Ground Transit Times here
  
• UPS Ground Service Maps here

Our warehouse is located in Chino, CA (91710). For pre-orders or backorders, please refer to the estimated shipping date on the product page.

To track your order, we recommend creating an account on https://hileymobility.com . This allows you to easily monitor both current and past orders, receive tracking updates, and check delivery status.

Once we’ve processed your order and sent the tracking number, simply input it on our site for real-time shipping information.

If you have any special delivery requests or further questions, feel free to reach out to our support team at support@HILEY.com. We’ll respond within one business day.