Hiley Help Center

We are happy to share an important update with our community. The Hiley Help Center has just been updated and is now live on our website.

This new Help Center is designed to give you clear answers and practical guidance for daily use of your scooter. Our goal is to help you solve common issues faster and ride with more confidence.

What You Can Find in the Help Center

The Help Center now covers many common topics, including order and shipping questions, product issues, battery and charging guidance, and riding tips.

You will also find step by step answers to common maintenance questions, such as how to fold your scooter correctly, how to protect it from water, how to charge the battery safely, and how to check tires and brakes.

For waterproof protection, we explain what the IPX7 rating means and how to take proper care of your scooter after riding in wet conditions.

Built for Clear and Practical Support

Each question is written in a simple and direct format. You do not need technical knowledge to understand the answers.

If a problem requires further help, we clearly explain what information to prepare, such as photos, order number, or frame number, so our support team can assist you more efficiently.

Continuous Updates

The Help Center is not a fixed page. We will continue to update it based on real customer questions, product updates, and common feedback from riders. As our products evolve, the Help Center will grow with them.

Visit the Help Center

We encourage all riders to visit the Help Center whenever they have questions or need guidance. It is the fastest way to find accurate and up to date information about your Hiley scooter.

Thank you for riding with Hiley and for being part of our community.