HILEY USA Limited Warranty

HILEY USA stands behind its electric scooters with limited warranty coverage against eligible manufacturing defects under normal use.

This Limited Warranty applies to eligible HILEY scooters purchased in the United States.

Coverage Overview

HILEY scooters include:

• 12 months of limited warranty coverage for eligible electrical, mechanical, and structural components

• 24 months of limited warranty coverage for the scooter frame

Coverage begins on the original delivery date.

This warranty applies only to manufacturing defects. Normal wear, accidental damage, misuse, unauthorized modifications, improper maintenance, and other exclusions described below are not covered.

Eligible Purchases

This Limited Warranty applies to the original purchaser of a HILEY scooter purchased from:

• hileymobility.com; or

• an authorized HILEY dealer in the United States.

Valid proof of purchase is required for warranty service.

The warranty is non-transferable.

Warranty Registration

Eligible purchases are covered according to this policy whether or not the scooter has been registered.

We strongly recommend registering your scooter through our Activate Warranty page. Registration allows HILEY to associate your frame number and purchase information with your account and can help speed up future warranty support.

Failure to register does not by itself cancel otherwise valid warranty coverage when satisfactory proof of purchase can be provided.

Component Coverage

Replacement parts approved under a valid warranty claim are provided at no charge.

Unless otherwise required by applicable law or specifically approved by HILEY, shipping costs associated with warranty parts or service are the customer's responsibility.

Water Resistance

Certain HILEY scooters are tested to an IP water-resistance rating under controlled laboratory conditions. Please refer to the applicable product page and HILEY IPX certification information for the rating of your specific model.

An IP rating describes performance under defined laboratory test conditions. It does not mean that a scooter is waterproof under every riding condition.

To reduce the risk of water-related damage:

• Do not intentionally immerse the scooter in water.

• Avoid flooding, deep standing water, and pressure washing.

• Avoid prolonged exposure to severe rain whenever possible.

• Follow the drying, inspection, and maintenance instructions provided in the owner documentation after riding in wet conditions.

• Do not charge the scooter while the charging ports or surrounding areas are wet.

Water-related failures may be evaluated by HILEY to determine their cause.

Damage caused by immersion, flooding, improper use, failure to follow maintenance instructions, pressure washing, or operation outside the scooter's published water-resistance conditions is not covered.

If inspection confirms that a water-related failure resulted from an eligible manufacturing defect rather than misuse or environmental exposure, the claim will be evaluated under this Limited Warranty.

What Is Not Covered

This Limited Warranty does not cover damage or failure resulting from:

• Normal wear and tear

• Tires, tubes, brake pads, grips, and other consumable wear items unless the issue results from a confirmed manufacturing defect

• Scratches, paint wear, discoloration, or other cosmetic changes

• Collisions, falls, impacts, or accidents

• Overloading or exceeding the published maximum load

• Improper storage, maintenance, assembly, or operation

• Use of an incompatible charger or power source

• Unauthorized battery disassembly or electrical modification

• Damage caused by water exposure outside the published operating conditions

• Commercial, rental, racing, competitive, or other unintended use

• Failure to follow the owner's manual or safety instructions

• Damage caused by unauthorized modifications or repairs

Modifications and Third-Party Parts

Installing a third-party component does not automatically cancel unrelated warranty coverage.

However, HILEY does not cover damage or failure caused by an unauthorized modification, incompatible third-party component, electrical modification, software modification, or improper installation.

Examples include damage caused by:

• Non-compatible controllers, motors, batteries, dashboards, or throttles

• Wiring or circuit modifications

• Battery disassembly

• Cutting, welding, drilling, or structurally modifying the frame

• Modifications that alter the scooter's original electrical or mechanical design

HILEY may request photographs, video, diagnostic information, or inspection of the scooter to determine whether a modification caused or contributed to the reported failure.

How to Submit a Warranty Claim

Before arranging repairs or replacing components, contact HILEY Support.

Please provide:

1. Order number or valid proof of purchase

2. Scooter model

3. Frame number / serial number

4. Current odometer reading

5. Clear photos or videos showing the issue

6. Any diagnostic information requested by HILEY Support

Our support team may first perform remote troubleshooting.

Depending on the issue, HILEY may:

• Provide troubleshooting instructions

• Send an approved replacement part

• Recommend service through an authorized repair partner

• Request that the scooter or component be returned for inspection

Do not ship a scooter or component to HILEY or a service center without prior authorization.

Shipping Damage

Shipping damage is handled separately from standard warranty claims.

Visible shipping damage should be reported to support@hileymobility.com within 7 days of delivery with photographs of:

• The shipping carton

• Internal packaging

• The damaged area

• The scooter odometer

Please avoid riding a scooter with visible shipping damage until HILEY Support has reviewed the claim.

Post-Warranty Support

When the applicable warranty period has expired, HILEY will continue to provide technical support and access to available replacement parts.

Post-warranty parts, repairs, labor, and shipping may be subject to additional charges.

Contact HILEY Support

Email: support@hileymobility.com

For the latest support hours and service options, please refer to the Contact Us or Service Locator page.

Legal Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or limited under applicable law.