Hiley Help Center Upgrade: Easier Support for Every Rider

We’re excited to announce that the Hiley Help Center is now live on our website. The Help Center is designed to provide clear, practical answers for everyday questions about your Hiley electric scooter. Whether you are troubleshooting an issue or looking for maintenance tips, you can now find the information you need in one place.

The Help Center includes common topics related to orders, shipping, product features, battery and charging guidance, riding tips, and more. The goal is to help you solve questions quickly with accurate information from Hiley.

Support for Common Questions and Issues

The Hiley Help Center covers frequently asked questions and provides step by step answers for common scenarios. Topics you can find include:

• Answers to order and shipping questions
• Product setup and basic operation guidance
• Battery safety and charging best practices
• Riding tips and daily use recommendations
• Scooter care including tires, brakes, and general maintenance

This helps you get reliable answers faster and reduces the need to open a support ticket for basic questions.

Organized Content for Better Navigation

To help you find answers faster, the Help Center is organized into clear categories that are easy to browse. This makes it simpler to locate what you are looking for, from setup instructions to troubleshooting guidance.

In addition to written explanations, many topics include visual guidance and video resources where applicable, so you can follow along with practical instructions.

Downloadable Manuals and Practical Guides

In addition to articles and FAQs, the Help Center also offers downloadable user manuals and related documentation. These guides can include:

• Product specifications
• Setup and configuration steps
• Safety and maintenance recommendations

Having manuals available digitally makes it easier to reference key details anytime.

Technical Guidance and Safety Information

The Help Center also includes guidance that goes beyond basic questions, including technical and safety focused information such as charging practices, battery care, and general troubleshooting for electrical and control related issues.

Our goal is to help Hiley riders feel more confident with both daily riding and long term ownership.

Continual Updates Based on Real Questions

The Hiley Help Center will continue to grow based on real questions and feedback from riders. As new products are released and new questions emerge, we will keep improving the content to make it as useful as possible.

Visit the Help Center anytime for support: https://hileymobility.gorgias.help/en-US