Shipping Protection

We're truly sorry to hear about your experience with this delivery. FedEx misrouting your package is completely out of line with what we expect from our shipping partners, and we understand how frustrating it was to have to go pick it up yourself.

Thank you for taking the time to do that — you shouldn't have had to. We've already escalated this issue to FedEx with a formal complaint and are reviewing our own shipment tracking procedures to catch problems like this earlier. Your feedback helps us hold our carriers accountable and improve how we handle deliveries going forward.

We appreciate your patience and honesty, and we hope you'll give us a chance to show you a smoother experience next time～